ContractRemoteActive
IT Support Specialist
micro1 is selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Salary
$30 - $55 / hour
Department
IT Support & Technical Operations
Experience
3+ years
Curated by Farooq77 Jobs
Role fit snapshot
- Engagement
- Remote contractor | micro1 application platform
- Experience
- Minimum recorded experience: 3+ years
- Core expertise
- IT Support & Technical Operations | Hardware Troubleshooting | Software Troubleshooting | Networking
- Geographic eligibility
- Not specified beyond Remote
- Listing dates
- Posted 2026-08-13 | Valid through 2026-09-13
- Compensation
- Recorded compensation: $30-$55/hour
Responsibilities
- Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
- Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems such as ITSM platforms.
- Utilize networking knowledge including TCP/IP, DNS, and VPN technologies to resolve connectivity and configuration incidents.
- Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.
- Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.
- Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.
- Collaborate asynchronously within a remote engagement model, delivering high-quality written and verbal feedback.
Skills
Hardware TroubleshootingSoftware TroubleshootingNetworkingTCP/IPDNSVPNIT Service Management (ITSM)Incident DocumentationWindowsmacOSLinuxTechnical SupportEnd-User SupportRoot Cause Analysis
Requirements
- Minimum of 3 years of experience providing Tier 2 or Tier 3 IT support across diverse operating system and network environments.
- Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
- Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
- Strong written and verbal communication skills, with a focus on supporting non-technical end users.
- Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
- Demonstrated ability to contribute to technical process documentation and knowledge bases.
- Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.
Benefits
- Remote contractor opportunity
- Contribute IT support expertise to next-generation AI training
- Help improve AI systems through real-world technical troubleshooting scenarios
- Work across Windows, macOS, Linux, networking, and ITSM environments
- Opportunity to influence AI training through practical IT support knowledge
Before you apply
- Confirm that your location is eligible for the role.
- Confirm the employment or contract type.
- Verify the current compensation at the official source.
- Review the required skills and experience.
- Check that the listing is still open before applying.
- Never pay a fee to submit a job application.