ContractRemoteExpired

IT Support Specialist

micro1 is selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

This job opportunity has expired.

The listing's valid-through date has passed. Its details remain available as a historical reference.

View Current Jobs

Salary

$30 - $55 / hour

Department

IT Support & Technical Operations

Experience

3+ years

Responsibilities

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems such as ITSM platforms.
Utilize networking knowledge including TCP/IP, DNS, and VPN technologies to resolve connectivity and configuration incidents.
Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.
Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.
Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.
Collaborate asynchronously within a remote engagement model, delivering high-quality written and verbal feedback.

Skills

Hardware TroubleshootingSoftware TroubleshootingNetworkingTCP/IPDNSVPNIT Service Management (ITSM)Incident DocumentationWindowsmacOSLinuxTechnical SupportEnd-User SupportRoot Cause Analysis

Requirements

Minimum of 3 years of experience providing Tier 2 or Tier 3 IT support across diverse operating system and network environments.
Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
Strong written and verbal communication skills, with a focus on supporting non-technical end users.
Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
Demonstrated ability to contribute to technical process documentation and knowledge bases.
Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.

Benefits

Remote contractor opportunity
Contribute IT support expertise to next-generation AI training
Help improve AI systems through real-world technical troubleshooting scenarios
Work across Windows, macOS, Linux, networking, and ITSM environments
Opportunity to influence AI training through practical IT support knowledge

IT Support Specialist

Responsibilities

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.

Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems such as ITSM platforms.

Utilize networking knowledge including TCP/IP, DNS, and VPN technologies to resolve connectivity and configuration incidents.

Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.

Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.

Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.

Collaborate asynchronously within a remote engagement model, delivering high-quality written and verbal feedback.

Requirements

Minimum of 3 years of experience providing Tier 2 or Tier 3 IT support across diverse operating system and network environments.

Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.

Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.

Strong written and verbal communication skills, with a focus on supporting non-technical end users.

Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.

Demonstrated ability to contribute to technical process documentation and knowledge bases.

Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.

Benefits

Remote contractor opportunity

Contribute IT support expertise to next-generation AI training

Help improve AI systems through real-world technical troubleshooting scenarios

Work across Windows, macOS, Linux, networking, and ITSM environments

Opportunity to influence AI training through practical IT support knowledge