ContractRemote (United States)RemoteActive
Customer Support Assistant
micro1 is engaging U.S.-based Customer Support Assistants to contribute their expertise to a customer project focused on delivering outstanding customer experiences and training next-generation AI systems. You'll apply strong communication, empathy, problem-solving, CRM, and product knowledge skills to evaluate and support realistic customer service scenarios. No prior experience in AI is required.
Salary
USD21 - USD45 / HOUR
Department
Customer Support
Experience
3+ years
Curated by Farooq77 Jobs
Role fit snapshot
- Engagement
- Remote contractor | micro1 application platform
- Experience
- Minimum recorded experience: 3+ years
- Core expertise
- Customer Support | Communication | Empathy | Problem Solving
- Geographic eligibility
- United States
- Listing dates
- Posted 2026-08-21 | Valid through 2026-09-20
- Compensation
- Recorded compensation: $21-$45/hour
Responsibilities
- Deliver clear, empathetic, and efficient support responses to customer inquiries across multiple communication channels.
- Use CRM software to accurately document, manage, and track customer interactions and resolutions.
- Analyze customer issues, identify root causes, and propose actionable solutions that improve customer satisfaction.
- Apply expert product knowledge to address customer questions and educate end-users effectively.
- Collaborate with project stakeholders to document feedback, recurring challenges, and customer sentiment trends.
- Create and review support documentation, FAQs, and best practices to support high-quality knowledge transfer.
- Provide detailed scenario-based input to help train AI systems on real-world customer support situations.
Skills
Customer SupportCommunicationEmpathyProblem SolvingCRM SoftwareProduct KnowledgeCustomer ExperienceCase ManagementCustomer EducationSupport DocumentationKnowledge ManagementCustomer Sentiment AnalysisWritten CommunicationVerbal CommunicationRemote CollaborationAI Training
Requirements
- Minimum 3 years of professional customer support experience.
- Proven ability to manage complex customer cases with empathy and a solution-oriented approach.
- Exceptional written and verbal communication skills with strong attention to tone and clarity.
- Advanced proficiency with CRM software and digital customer support tools.
- Strong understanding of product knowledge transfer and end-user education.
- Strong analytical and problem-solving abilities in fast-paced environments.
- Experience working in remote or distributed project environments is advantageous.
- Must be based in the United States.
Benefits
- Remote contractor opportunity for U.S.-based professionals.
- Compensation of $21–$45 per hour.
- Opportunity to contribute customer support expertise to next-generation AI systems.
- No prior AI experience required.
- Remote project-based collaboration.
Before you apply
- Confirm that your location is eligible for the role.
- Confirm the employment or contract type.
- Verify the current compensation at the official source.
- Review the required skills and experience.
- Check that the listing is still open before applying.
- Never pay a fee to submit a job application.