Customer Service Expert – Phone Support (LATAM)

Responsibilities

• Place and receive phone calls on behalf of customers for reservations, appointment scheduling, vendor confirmations, and other requested tasks.
• Communicate professionally with businesses and service providers to gather information and fulfill customer requests.
• Navigate automated phone menus, hold queues, and call centers efficiently to reach the appropriate contact.
• Accurately document outcomes and important details from every call while maintaining confidentiality.
• Handle a high volume of short and consecutive calls covering a variety of customer needs.
• Collaborate with other remote professionals to maintain a consistent and high-quality customer service experience.
• Maintain professionalism and discretion when handling sensitive customer information.
• Remain fully active and responsive throughout every scheduled shift.

Skills

Requirements

• Must be located in Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, or Brazil.
• Demonstrated experience in executive assistance, virtual assistance, concierge services, or phone-based customer support.
• Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
• Confidence making outbound calls, including cold calls, and navigating automated phone systems.
• Reliable high-speed internet connection and a quiet work environment.
• Access to a quality wired or USB headset.
• Ability to work autonomously, manage multiple consecutive tasks, and consistently provide high-quality remote service.
• Committed shift-based availability for an initial 4-week engagement.
• Availability to work four 5-hour shifts per week, up to 20 hours per week.
• Weekend availability is required for a portion of the team.
• Selected candidates are expected to begin their first shifts within 24–48 hours after completing onboarding.
• Experience in hospitality, restaurants, or travel is preferred; negotiation or escalation experience is a plus.
• No prior experience in AI is required.

Benefits

• Fully remote contractor opportunity for eligible LATAM candidates.
• Compensation of $18–$28 per scheduled available hour.
• Representatives are paid for scheduled available hours rather than per completed call.
• Initial 4-week engagement with up to 20 hours of work per week.
• Structured schedule consisting of four 5-hour shifts per week.
• Opportunity to apply customer service and phone-support expertise to a next-generation AI project.
• Fast onboarding process, with roles typically filled within 48 hours.
• No prior AI experience required.