ContractRemoteExpired

Computer User Support Specialists

micro1 is selecting experienced Computer User Support Specialists to contribute advanced troubleshooting expertise to a customer project focused on training next-generation AI systems. Contributors will diagnose hardware, software, operating system, and networking issues, document troubleshooting workflows, and provide real-world technical support insights. The role covers Windows, macOS, Linux, TCP/IP, VPN, DNS, and ticket management workflows. No prior AI experience is required — practical IT support expertise is what matters.

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Salary

$30 - $55 / hour

Department

Information Technology

Experience

3+ Years

Responsibilities

Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
Provide troubleshooting guidance across Windows, macOS, and Linux operating systems.
Diagnose network connectivity problems involving TCP/IP, VPNs, DNS, and related technologies.
Document troubleshooting steps, resolutions, and user interactions clearly within ticket management systems.
Provide detailed process insights to improve technical support workflows and AI training data quality.
Communicate technical concepts clearly through written and verbal channels.
Identify recurring patterns in support incidents and recommend appropriate process improvements.
Apply structured troubleshooting techniques to determine root causes and effective resolutions.
Collaborate asynchronously with project stakeholders and provide high-quality technical input.

Skills

Hardware TroubleshootingSoftware TroubleshootingIT SupportTechnical SupportTier 2 SupportTier 3 SupportTCP/IPVPNDNSNetworkingWindowsmacOSLinuxTicket ManagementIncident DocumentationProblem Solving

Requirements

Minimum 3 years of professional experience providing Tier 2 or Tier 3 IT support.
Strong experience diagnosing and resolving hardware and software issues across multiple platforms.
Solid understanding of networking concepts including TCP/IP, VPN, and DNS.
Experience supporting Windows, macOS, Linux, or a combination of operating systems.
Proficiency with ticket management systems and technical incident documentation.
Ability to explain technical issues and solutions clearly to users with varying levels of technical knowledge.
Strong written and verbal communication skills.
Ability to work independently, prioritize technical issues, and deliver accurate troubleshooting guidance.
CompTIA A+, Network+, ITIL, or similar professional certifications are advantageous.

Benefits

Remote contract opportunity
Earn $30–$55 per hour
25 openings available
Apply real-world IT troubleshooting expertise to next-generation AI systems
Work with hardware, software, operating system, and networking scenarios
No prior AI experience required
Contribute to improving AI-powered technical support capabilities
Flexible remote project environment

Computer User Support Specialists

Responsibilities

Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.

Provide troubleshooting guidance across Windows, macOS, and Linux operating systems.

Diagnose network connectivity problems involving TCP/IP, VPNs, DNS, and related technologies.

Document troubleshooting steps, resolutions, and user interactions clearly within ticket management systems.

Provide detailed process insights to improve technical support workflows and AI training data quality.

Communicate technical concepts clearly through written and verbal channels.

Identify recurring patterns in support incidents and recommend appropriate process improvements.

Apply structured troubleshooting techniques to determine root causes and effective resolutions.

Collaborate asynchronously with project stakeholders and provide high-quality technical input.

Requirements

Minimum 3 years of professional experience providing Tier 2 or Tier 3 IT support.

Strong experience diagnosing and resolving hardware and software issues across multiple platforms.

Solid understanding of networking concepts including TCP/IP, VPN, and DNS.

Experience supporting Windows, macOS, Linux, or a combination of operating systems.

Proficiency with ticket management systems and technical incident documentation.

Ability to explain technical issues and solutions clearly to users with varying levels of technical knowledge.

Strong written and verbal communication skills.

Ability to work independently, prioritize technical issues, and deliver accurate troubleshooting guidance.

CompTIA A+, Network+, ITIL, or similar professional certifications are advantageous.

Benefits

Remote contract opportunity

Earn $30–$55 per hour

25 openings available

Apply real-world IT troubleshooting expertise to next-generation AI systems

Work with hardware, software, operating system, and networking scenarios

No prior AI experience required

Contribute to improving AI-powered technical support capabilities

Flexible remote project environment