CONTRACTORRemoteActive
Computer User Support Specialists
micro1 is selecting Computer User Support Specialists to contribute advanced troubleshooting expertise to a customer project focused on training next-generation AI systems. The role involves diagnosing and resolving hardware, software, and networking issues, supporting Windows, macOS, and Linux environments, troubleshooting TCP/IP, VPN, and DNS concerns, documenting solutions in ticket management systems, and providing process insights to improve support workflows and training data quality. No prior AI experience is required.
Salary
USD30 - USD55 / hour
Department
IT Support & AI Evaluation
Experience
3+ years of proven Tier 2/3 IT support experience
Curated by Farooq77 Jobs
Role fit snapshot
- Engagement
- Remote contractor | micro1 application platform
- Experience
- Minimum recorded experience: 3+ years of proven Tier 2/3 IT support experience
- Core expertise
- IT Support & AI Evaluation | IT Support | Tier 2 IT Support | Tier 3 IT Support
- Geographic eligibility
- Not specified beyond Remote
- Listing dates
- Posted 2026-09-17 | Valid through 2026-10-17
- Compensation
- Recorded compensation: $30-$55/hour
Responsibilities
- Diagnose and resolve common and complex hardware issues.
- Diagnose and resolve software issues using industry best practices.
- Troubleshoot networking and connectivity problems.
- Provide guidance for Windows, macOS, and Linux operating systems.
- Troubleshoot TCP/IP connectivity issues.
- Diagnose and resolve VPN-related concerns.
- Diagnose and resolve DNS-related issues.
- Document troubleshooting steps and solutions clearly.
- Record user interactions and technical resolutions within ticket management systems.
- Contribute detailed process insights to improve future support workflows.
- Provide high-quality technical input for AI training data.
- Collaborate asynchronously with the project team.
- Communicate technical concepts effectively through written and verbal channels.
- Identify recurring patterns in support issues.
- Recommend process improvements based on support issue patterns.
- Deliver accurate and high-quality technical project input.
Skills
IT SupportTier 2 IT SupportTier 3 IT SupportHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTCP/IPVPNDNSWindows SupportmacOS SupportLinux SupportOperating SystemsTicket ManagementTechnical DocumentationTroubleshooting MethodologyRoot Cause AnalysisNetwork ConnectivityUser SupportProcess ImprovementSupport Workflow OptimizationTechnical CommunicationWritten CommunicationVerbal CommunicationRemote IT SupportAI TrainingAI Evaluation
Requirements
- Minimum 3 years of proven Tier 2/3 IT support experience.
- Expertise diagnosing and resolving hardware issues.
- Expertise diagnosing and resolving software issues across varied platforms.
- Strong understanding of networking concepts.
- Strong TCP/IP troubleshooting knowledge.
- Experience troubleshooting VPN issues.
- Experience troubleshooting DNS issues.
- Proficiency with ticket management systems.
- Strong technical documentation practices.
- Exceptional written and verbal communication skills.
- Ability to provide user-friendly technical explanations.
- CompTIA A+, Network+, or ITIL certifications are advantageous.
- Ability to work independently.
- Ability to prioritize technical support tasks effectively.
- Ability to deliver high-quality input for technical projects.
- No prior AI experience is required.
Benefits
- Fully remote contractor opportunity.
- Compensation listed at $30–$55 per hour.
- Opportunity to contribute advanced IT troubleshooting expertise to next-generation AI systems.
- Opportunity to work with realistic hardware, software, and networking support scenarios.
- Opportunity to contribute technical process insights to AI training data.
- Opportunity to improve future IT support workflows.
- Remote asynchronous collaboration.
- No prior AI experience required.
Before you apply
- Confirm that your location is eligible for the role.
- Confirm the employment or contract type.
- Verify the current compensation at the official source.
- Review the required skills and experience.
- Check that the listing is still open before applying.
- Never pay a fee to submit a job application.